Specialising in the disability and aged care fields Heather Michaels and Associates has undertaken a range of significant projects in both the government and non-government sectors.
Principal Consultant Heather Michaels has over 25 years experience in the management and delivery of human services in both the public and private sectors. She has a high level of communication and negotiation skills, an excellent interpersonal style, and an ability to develop productive working relationships with all stakeholders. Heather holds a Masters of Educational Studies, a Bachelor of Arts, a Diploma of Education and a Diploma of Special Education.
When required Heather draws on the skills and experiences of a panel of specialists to assist with the needs of each service. Project support is achieved through strategic links with other specialised consulting firms. This ensures an optimum mix of experience and value for money.
Heather Michaels and Associates has wide sector experience and a broad range of skills in key areas of assistance. Demonstrated commitment and expertise is combined with an in depth understanding of the human services sector as well as ethical approaches to working with people with a disability and their families.
Significant experience managing investigations into allegations of abuse and neglect in the disability sector.
Service and program reviews, quality and culture audits in the disability and aged care sectors.
Staff training that is individually designed to maximise effectiveness.
Developing written information for carers of people with a disability and dementia.
Heather Michaels and Associates has worked with a wide variety of organisations including local government, community service organisations, Australian Government and State Government Departments.
For further information, don't hesitate to get in contact.